FAQs

How long does it take for an order to arrive?

Good question! Our products are made especially for you as soon as you place an order, which is why it can take us a bit longer to deliver it to you. Typically, delivery is within 10 business days.

Why do you wait until an order is placed to make an item?

Making products on demand instead of in bulk helps reduce overproduction, which is better for the environment and keeps our overhead costs low, so we can pass along the savings to you!

I just placed an order, when will it ship?

We try to get things rolling as quick as we can. For most items, please allow up to 7 days production time for your order to ship out, although we do try to beat that time. 

How do I track my order?

We include tracking information with your order, you can view it from the shipping confirmation email that we sent you. 

I ordered 2 or more different items, but only received one… where’s my order?

No worries...it's completely normal if you receive one item before the other. We may use different print providers depending on the product ordered, which can cause shipment time to vary. There are other variables that may cause orders to be separated as well, but rest assured we will get your entire order to you as quickly as we are able. 

I am not in love with my order, can it be returned? What if there is an issue?

We want you to be happy with your order...our business literally depends on it! We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. For more details, see our Refund Policy in the "Policy" section at the bottom of our Homepage. We typically don't offer refunds just because you don't like a particular design, T-shirt color, etc after the fact. That said, if you feel like you have an extenuating circumstance, please contact us!

Can I cancel my order?

This one is a tentative yes. You may be able to cancel your order with no penalty as long as you contact us before it goes into production. But here's the deal...you must contact us as quickly as possible (within 24 hours). We will do the best we can to cancel your order, but we cannot make any guarantees.

I have entered an incorrect address what do I do now?

Ooh, we hate it when that happens! If you have misspelled or auto-filled in an address incorrectly, please reply to your order confirmation email and confirm the correct address. We can generally change the order address to the correct one within 24 hours without issue. After 24 hours, we will still attempt to change the shipping address with the supplier, but can't make any guarantees of success. Unfortunately, if you don't notify us within 24 hours of the incorrect submission, we will be unable to offer a refund should your package ship to the wrong address. If the item is returned to us, you will be responsible for the re-shipping fees. 

Does Tavern and Trail offer a military/responder/teacher discount?

Unfortunately we do not at this time, but we're working towards and integrated solution to offer these discounts for our store. If you would like us to keep you posted, please sign up for our mailing list on our home page.

I have a question that wasn't answered, can you please help?

Hell yeah, we can! We'll be more than happy to assist you in any way we're able. Shoot us an email at customerservice@tavernandtrail.com, or use our contact form on the Contact Us page under the "Quick Links" at the bottom of our homepage. We do receive a decent number of emails, so to get a faster response please give us your order number (if applicable) and let us know exactly how we can help you out.